F.A.Q.
HOW DO I CHOOSE THE RIGHT SIZE FOR ME?
Under each product is a table with measurements in cm (A length, B width); our advice is to measure your favorite shirt to figure out which size to choose. Almost all the garments have a rather loose fit, a slightly oversize style.
If you don’t know which size to choose, you can write to info@simplicitascollection.com for free and immediate advice: we will be happy to give you our advice!
WHAT MATERIALS ARE USED TO MAKE SIMPLICITAS GARMENTS?
We produce our garments with recyclable materials and through regenerated textile fibers. We use only sustainable and certified fabrics such as: GOTS organic cotton, Tencel, GRS recycled polyester. Moreover, all Simplicitas garments are designed and manufactured responsibly and sustainably exclusively in Italy.
Learn more in the section SUSTAINABILITYÀ of our website.
HOW CAN I TAKE CARE OF SIMPLICITAS GARMENTS?
We design each garment with one goal in mind: for it to be your favorite and last as long as possible. It is therefore essential to pay attention to the washing of garments in order to preserve them at their best: for this reason, we recommend the use of neutral soaps, washing at low temperatures (30°) and air-drying the garments in the open air, preferably inside out and in the shade.
On the individual items are the specific directions; if you have any doubts, please do not hesitate to contact us by writing to info@simplicitascollecton.com
È POSSIBLE TO REQUEST A GIFT BOX?
Yes, indeed! And it is free. You can point this out in the “Notes” section when ordering.
WHAT WAYSÀ OF PAYMENT DO YOU ACCEPT?
The following payment methods are provided:
PayPal
For payment, the Paypal circuit can be used by the customer according to its specific terms.
Credit card
In cases of purchasing goods with Credit Card payment method, the transaction may be made through the secure Stripe server.
Transfer
In case of purchase by bank transfer, bank details for payment will be displayed. The goods will be shipped only upon actual receipt of payment in the bank.
HOW CAN I CHANGE MY ORDER OR SHIPPING ADDRESS?
Once your order has been validated, you can change it (preferably in a timely manner) by contacting us at: info@simplicitascollection.com
As much as possible, we will try to fulfill your requests!
HOW LONG DOES IT TAKE TO SHIP?
Orders are processed within 48 hours of receipt and shipped by noon Monday through Friday. The purchased products will be delivered to the address indicated by the Customer in the Order within 24-48 hours after acceptance of the Order.
HOW CAN I TRACK MY ORDER?
Once it ships, we will send you the tracking number of your order and you can follow it HERE.
HOW DOES YOUR RETURNS POLICY WORK?
All the information is in the “RETURNS AND REFUNDS“ section.
DO YOU ALSO SELL YOUR PRODUCTS TO STORES?
Yes, indeed! And there are no minimum quantities. You can write to info@simplicitascollection.com