Right of withdrawal

Pursuant to Art. 52 of Legislative Decree. 206/2005, as amended by Leg. 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.

In order to exercise the right of withdrawal, the Customer must send Simplicitas a notice to that effect, within the terms indicated, to the following email address info@simplicitascollection.com with FORM attached, completed in its entirety.

In the event of withdrawal, the Customer must re-send, with shipping costs borne by him, the products to Simplicitas within 14 (fourteen) days of such withdrawal, to the following address:

Simplicitas by Antonella Pagano

Via Castel del monte, 23

70033 Corato (Ba)

The merchandise must be returned intact, complete with all its parts and in its original packaging, kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without any signs of wear or dirt taking care not to leave traces of makeup and / or fragrances, in accordance with the conditions below:

The right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc. …);
For withdrawal to be possible, the product must be undamaged, clean and odorless and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);
in the event of damage to the goods during transport, Simplicitas will notify the Customer, to enable him to file a timely complaint against the carrier of his choice and obtain a refund; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal;

Simplicitas will not be liable in any way for damage, theft, loss occurring during or otherwise in dependence of the return shipment.

The right of withdrawal may not apply to products for which the customer has requested customization.

Simplicitas will refund the Customer the amount of the product already paid, excluding shipping costs, within 30 (thirty) days from the withdrawal, by means of a reversal procedure of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed.

In any case, the Customer will forfeit the right of withdrawal in cases where Simplicitas determines that:

the returned product presents obvious signs of use, dirt or odors;
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its outer packaging and/or its original inner packaging;
the product is missing elements integral to the same and/or accessories (eg. E.g. fasteners, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, Simplicitas will return to sender the product purchased, charging the same shipping costs and, where already refunded, the price of the product.

Size change

In case of return – size change, the Customer must send Simplicitas a communication to this effect, within 14 (fourteen) working days from the date of receipt of the products, to the following email address info@simplicitascollection.com with FORM attached, completed in its entirety.

The customer will receive via email (entered during registration) the procedure to follow.

This procedure is allowed only if you wish to exchange the same product for a different size. The size change can be made only once. The return – size change may not apply to products for which the customer has requested customization. Shipping costs are the responsibility of Simplicitas.

If, on the other hand, you wish to change a product to a different item, this procedure is not allowed. It will be necessary to proceed with contract termination and place a new order.

For the return – size exchange to be possible, the product must be intact, clean and odorless and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.).

In any case, the Customer will forfeit the right of return – size exchange in cases where Simplicitas determines that:

the returned product presents obvious signs of use, dirt or odors;
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its outer packaging and/or its original inner packaging;
the product is missing elements integral to the same and/or accessories (eg. E.g. fasteners, laces, buckles, etc.).
In the event of forfeiture of the right of return – size exchange, Simplicitas will return to sender the product purchased, charging the same shipping costs.